F.A.Q.
Q: What is the Inn's COVID-19 Protocol?
We are open and committed to providing you a clean and safe stay and are following local and state guidelines. The Iowa State Public Health Emergency Declaration is currently in effect. If traveling before the order is lifted, you agree to self-certify that you are in need of overnight accommodations in accordance with state and county orders. All guests are being asked to follow this order to protect themselves, their families and their communities. For official county government guidelines related to COVID-19, click here. If you seek State of Iowa government guidelines related to COVID-19, click here.
Q: How do guests obtain local Covid guidelines?
We are here to help with any questions, and we encourage guests to call the innkeeper at (712) 263-5548 directly for current regional and local guidelines and information.
On behalf of our entire community, we thank you in advance for observing and supporting the state and local guidelines and efforts while staying with us.
Q: Does the Inn have a Peace of Mind Safety Plan?
Inspired by our core purpose – creating meaningful experiences through gracious hospitality – and in response to the evolving COVID-19 situation, we've highlighted important changes that we are taking to ensure our team members are protected and your stay is both safe and memorable below:
WHITE-GLOVE HOUSEKEEPING: Every surface is sanitized in common areas, restrooms, guestrooms, and “back of house” numerous times a day. An extensive list of high-touch surfaces is sanitized even more frequently - including, but not limited to: tables, desks, elevator buttons (where applicable), walls, pens, seating areas, doors, light switches, door handles, guestroom telephones, remote controls and more. Non-essential items have been removed from guestrooms, such as the iron, ironing board, extra pillows, etc. These items are sanitized and available on request.
For stays longer than one night, in-room housekeeping refresh services have been paused to limit the number of individuals entering rooms. Should guests require fresh towels, coffee, tea, or ice, they are encouraged to call or text the Front Desk to schedule delivery.
Q: Is Hand Sanitizer Available at the Inn?
Hand sanitizer dispensing stations are available throughout the property.
Q: Has Covid Changed the Inns Guest Services?
PERSONALIZED AND FLEXIBLE GUEST SERVICES: We have implemented a quicker check-in and check-out process via electronic pre-arrival check-in and prepayment to support social distancing efforts. Pens and credit card machines are disinfected after every use. Texting is now available, offering guests an easy and quick way to contact our team for questions or services and helping to reduce the number of guests gathering at the front desk area.
RECONFIGURED INDOOR AND OUTDOOR SPACES: We have rearranged common areas and outdoor spaces to allow for even more space and room between tables, chairs, and sitting areas.
We are waiting to pamper you!
Guests love our tasty chocolates
We pride ourselves on providing outstanding Guest Services!
